Service & Support

Expert Support for High-Performance Laboratories

SysDX is committed to helping you build, operate, and maintain a high-performance laboratory. Our team provides expert consultation, maintenance services, and professional training to ensure your CASA systems operate at their highest performance and reliability.

PM
Preventive
CM
Corrective
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Training

Flexible Service Options

We offer flexible service options including preventive maintenance, corrective maintenance, and training programs designed to minimize downtime and maximize the lifespan of your equipment.

Preventive Maintenance

Regular servicing to prevent failures and extend system lifespan.

Corrective Maintenance

Fast diagnostics and repair to minimize laboratory downtime.

Semen Analysis Training

Comprehensive training for CASA technology and semen analysis.

Software Training

Full proficiency with system software and analysis tools.

01

Preventive Maintenance

Preventive maintenance is essential to extend the lifespan of your system and prevent unexpected equipment failures. Regular servicing ensures that your CASA system continues to deliver accurate and reliable results while minimizing the risk of costly repairs and workflow disruptions.

Preventive maintenance services can be performed on-site by your local SysDX distributor or remotely by our technical team when applicable.

Annual preventive maintenance visits help maintain optimal system performance, improve reliability, and extend the life of your equipment.

Available on-site through your local SysDX distributor or remotely by our technical team.

Service Includes

  • Complete system inspection and performance verification
  • Cleaning and alignment of optical components
  • Calibration and verification of measurement accuracy
  • Replacement of standard wear components
  • Software updates to the latest compatible version
  • Remote diagnostic support when applicable
02

Corrective Maintenance

When technical issues occur, our support team works quickly to restore your system and minimize laboratory downtime.

Instrument downtime can significantly impact laboratory productivity and workflow. Our corrective maintenance services ensure that problems are diagnosed and resolved as efficiently as possible.

Corrective maintenance can be provided on-site by your local SysDX distributor or remotely by our technical experts whenever possible.

All SysDX distributors receive professional training from our technical experts to ensure they are fully qualified to maintain and service your systems.

Service Includes

  • Remote diagnostic assessment by our technical team
  • Troubleshooting and system repair
  • Replacement of defective components when necessary
  • On-site technical intervention when required through our authorized distributors

Building Expertise in Your Laboratory

Proper training ensures that laboratory personnel can operate the system efficiently and obtain consistent, reliable results. SysDX provides comprehensive training programs designed for laboratory professionals working with CASA technology.

Semen Analysis TrainingCASA technology & analysis principles
Software TrainingInterface, settings & workflow
On-site or RemoteFlexible delivery options
03

Semen Analysis Training

Proper training ensures that laboratory personnel can operate the system efficiently and obtain consistent, reliable results.

SysDX provides comprehensive training programs designed for laboratory professionals working with CASA technology.

Training sessions can be delivered on-site by our authorized distributors or remotely by the SysDX team, depending on your laboratory's needs.

Available on-site through authorized distributors or remotely by the SysDX team.

Training Includes

  • Introduction to CASA technology and semen analysis principles
  • System operation and software navigation
  • Data interpretation and analysis workflow
  • Best practices for sample preparation and analysis
  • Questions and discussions related to your specific applications
04

Software Training

Software training helps users become fully proficient with the system and its analysis tools. During system installation, your local SysDX distributor will provide initial training to ensure your team can confidently operate the software.

Additional training can be delivered on-site by our local distributors or remotely by the SysDX technical team.

Initial training provided during system installation. Additional sessions available on-site or remotely.

Training Includes

  • Full overview of the software interface and functionalities
  • Guidance on analysis settings and parameter optimization
  • Practical demonstrations and workflow recommendations
  • Discussion of questions related to your laboratory applications